CARE, FROM BEGINNING TO END.

We want every THE ONE RITUAL order to arrive as intended.

Due to the personal-care nature of our products, opened or used products may not be eligible for return for hygiene and safety reasons, except where required by applicable consumer law.

UNOPENED PRODUCTS

If you choose to accept unopened returns:

Unopened and unused products in their original condition may be eligible for return within [X DAYS] of delivery.

OPENED PRODUCTS

Opened, used or unsealed cosmetic and grooming products are generally not eligible for return unless damaged, defective or otherwise required by applicable law.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective or incorrect, contact us at:

[CUSTOMER CARE EMAIL]

Include:

Order number
Description of the issue
Clear photographs of the product and packaging

REFUNDS

Approved refunds will be returned to the original payment method.

Processing times may vary depending on the customer's payment provider.

SHIPPING COSTS

State your final rule here regarding original and return shipping costs.